Home / Refunds And Cancellations Nova Aio
Once work on a project has commenced or access to services has been provided, payments become non-refundable. If services are discontinued after this point, charges for the current billing period will not be refunded.
Clients may request cancellation of services at any time by submitting written notice via email or official communication channels. Cancellations submitted during an active billing period will take effect at the end of that period and do not qualify for partial refunds.
Eligibility for refunds may be affected if required recommendations or implementation steps (such as SEO adjustments or website updates) are not followed, as this may limit service effectiveness.
Refunds will not be issued in situations where service delivery is impacted by third-party involvement or restricted access. This includes, but is not limited to, engaging another agency for the same services, independently modifying campaign settings, limiting required system access, or website interruptions that prevent scheduled work.
For design-related services, refunds are not available once final approval has been provided and testing or implementation has begun.
For event-based or time-sensitive services coordinated through our sales team, cancellation requests must be submitted at least 30 days in advance to be considered.
SEO and digital marketing packages are non-refundable due to the ongoing and performance-based nature of these services. Clients may submit a cancellation request with 15 days’ written notice, which will apply to future billing cycles only.
Projects that remain inactive, unresponsive, or unattended for a period of 30 consecutive days may be closed without eligibility for refunds.
To prevent future billing, clients are required to provide at least 15 days’ written notice prior to the upcoming billing or reporting cycle. Charges already processed are non-refundable, and clients remain responsible for any outstanding balances incurred before cancellation.
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