Terms And Conditions Nova AIO

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1. Agreement Overview

These Terms & Conditions (“Terms”) govern your access to and use of the website, software, and services provided by Nova AIO (“Company,” “we,” “our,” or “us”) through https://novaaio.co

By accessing our website, submitting information, accepting a quotation, or purchasing any service, you agree to be bound by these Terms, our Privacy Policy, and our Refund & Cancellation Policy, which together form the complete agreement between you and Nova AIO.

2. Services

Nova AIO provides digital software and marketing-related services, which may include:

Marketing automation tools

Lead capture and analytics software

Email and SMS communication systems

Digital marketing and performance services

Website, software, and consulting solutions

Services may be offered as subscription-based, one-time, or custom engagements, depending on the selected plan or agreement.

 

3. Quotations & Acceptance

All quotations are prepared based on our understanding of the client’s requirements and the agreed scope of services at the time of proposal.

Acceptance of Quotation

By accepting a quotation—whether verbally, via email, through payment of an initiation or invoice fee, or by signing the quotation—you agree to be bound by Nova AIO’s Terms & Conditions, Privacy Policy, and Refund & Cancellation Policy.

Once accepted, the quotation becomes binding.

4. Scope of Work & Modifications

Clients must clearly define all requirements before work begins. Any changes, enhancements, or additions beyond the agreed scope may result in:

Additional fees

Revised timelines

Updated service terms

Nova AIO is not responsible for delays or costs resulting from scope changes introduced after acceptance.

5. Client Responsibilities

Clients agree to:

Provide accurate and timely information

Supply required content, credentials, and approvals

Maintain open communication through official channels

Delays caused by missing information or approvals may affect timelines and pricing.

6. Project Delays & Inactivity

If a project remains inactive for 60 consecutive days due to client-side delays, Nova AIO may pause the project and apply reasonable reactivation or administrative fees, communicated in advance.

7. Testing & Performance

Services are tested on modern browsers including Chrome, Firefox, Safari, and Edge. Performance may vary depending on hosting environments, network conditions, or third-party limitations.

8. Hosting & Third-Party Services

Unless stated otherwise, hosting, domains, SSL certificates, payment gateways, plugins, and third-party services are not included.

Nova AIO is not responsible for third-party outages, policy changes, or service interruptions.

9. Payments & Billing

Payments may be charged as:

One-time fees

Monthly or annual subscriptions

All pricing and billing terms are disclosed before payment. Unpaid balances may result in service suspension.

10. Refunds & Cancellations

Refunds and cancellations are governed by our Refund & Cancellation Policy, which is incorporated into these Terms by reference.

In summary:

Services are generally non-refundable once work or access has begun

Refunds are evaluated on a case-by-case basis

Cancellations require written notice

11. Intellectual Property

Upon full payment, clients receive rights to use approved deliverables created for them.

Nova AIO retains ownership of all proprietary software, systems, automation logic, and internal frameworks unless otherwise agreed in writing.

12. Communication

Communication may occur via email, phone, SMS, or official platforms provided by Nova AIO. Clients must keep contact information up to date.

13. Service Changes

Nova AIO may update or modify services with reasonable notice. Changes will not affect already-paid services within the current billing cycle.

14. Limitation of Liability

Nova AIO shall not be liable for indirect, incidental, or consequential damages. Total liability shall not exceed the amount paid by the client in the preceding billing period.

15. Termination

Services may be suspended or terminated for non-payment, misuse, or violation of these Terms. Outstanding balances remain payable.

16. Governing Law

These Terms are governed by applicable laws of the Company’s registered jurisdiction.

17. Updates to Terms

These Terms may be updated at any time. Continued use of services constitutes acceptance of the latest version.

18. Contact

Nova AIO

Website: https://novaaio.co

Email: Info@novaaio.co